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Café Chain
Real time scorecard and coaching unlocked major growth. Upsell revenue surged 48% in four weeks.
- 300+
- locations worldwide
- 48%
- upsell revenue in 2 weeks
- $18,000
- annualized revenue lift per location
During peak lunch hours, only 24% of customers were being upsold correctly—well below the brand's 55% average and their goal of 80%+. It was also lower than the industry benchmark of 42% (Bernstein report).
Meadow AI stepped in to make upselling consistent across every shift. By auditing each customer interaction in real time, Meadow pinpointed exactly when and where upsell opportunities were missed, down to the employee and shift level, allowing managers to target training where it mattered most.
In just four weeks, upsell attempts climbed above 80% and upsell revenue surged by 48%, proving that a real-time scorecard and coaching can unlock major growth.
